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What do Spa Management companies do?

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It’s no secret that wellness centres have had a surge in popularity over the last 10 years. The words ‘self-care’ and ‘wellbeing’ now hold residence in our vocabulary, contrary to the diet culture language we were once used to. Management consultancy firm, McKinsey, estimates the global wellness market at more than $1.5 trillion, with annual growth of 5 to 10 percent. As the popularity of the spa and wellness industry grows, people are seeking new ways to impact their wellbeing long-term. Throw Covid in the mix and we have never valued our physical and mental health more.

With the wellness sector becoming more and more competitive, and with more choice for consumers, it’s imperative for spas and gyms to deliver state-of-the-art facilities and excellent customer service within the industry to compete. Spa management companies provide the solution, expertise and services, to ensure that all needs are met.

What is spa management?

The priority for spa management is to ensure that guests have the best spa experience possible. To achieve this the spa management team oversees all aspects of the spa facility including the sauna, steam and treatment rooms on a daily basis, ensuring the operations run as smoothly as possible and thus, providing an optimal experience for all guests. Ongoing training, management of staff and making sure that compliance and best practice is implemented, all goes into the well oiled machine that is spa management, giving you the time to focus on your own priorities.

For a premium experience, the spa management team will source the best spa products and continually develop the treatment menu to ensure they are competitive and providing best in class. The team will also be looking after any promotional or marketing campaigns for any spa and gym members.  

Benefits of a spa management company

When seeking a new residence, hotel or commercial health facility, spa and wellness is often high on the priority list of pre-requisites and therefore, a well-run spa can be a major asset for any of these establishments. With this in mind, lets look at the benefits in appointing a spa management company:

Arguably the biggest benefit to Spa Management companies is the hours in the day they can save you. Having someone take on the day-to-day operations ultimately allows you to focus on other areas of priority. Spa management is a full time job in itself – so instead of squeezing this into the hours of the day you have left, why not employ the experts to do it for you?

Spa management companies will make sure that the latest health and safety training is provided, ensuring the facility is run in line with the latest best practice. This means not only do they organise the training, they will also be monitoring it in the background, ensuring the facility is up-to-date with the latest health and safety programmes and that they fall within the recommended guidelines.

As we know, management of teams, training and onboarding can be time consuming. In a relatively transient industry, recruitment can feel constant. A major benefit of Spa Management companies is that they will manage this for you, leaving you with a team that runs seamlessly.

Spa Management doesn’t stop at operations and behind the scenes support, they will also create treatments lists and pricing/membership structures. These will be reviewed regularly to ensure your facility is not only competitive, but attractive to all consumers. Undeniably, there is lots of competition so offering the best shouldn’t be overlooked.

Finally, it’s all very well having a well-run facility, but there’s not much point if it isn’t being used. Spa management companies will take care of this by organising community events and taster days to gain awareness among their residents.  As per motive8’s recent blog post, Spa management companies will add “value to the residents’ experience and strive to improve the overall wellbeing of the development by organising wellbeing workshops, running and walking clubs, group exercise classes, boot camps and much more”.

This is by no means an exhaustive list of benefits that a Spa Management company can add to your facility so feel free to contact us on 020 8481 9700 or info@m8group.co.uk for more information.

Latest spa trends

Holistic and alternative treatments

  • Alternative medicine is any practice that aims to achieve the healing effects of medicine but they reside outside of medical science and instead rely on pseudoscience. Holistic and alternative treatments include, but are not limited to, acupuncture, aromatherapy, chiropractic supplements and massage therapy.

New gym equipment and classes

  • Whatever your fitness and wellness goals, the most up to date gym equipment is important to help you achieve this and also helps to attract/retain members.  With so much competition, new classes are important to keep the members motivated and interested, which in turn aids membership retention plus achievability of fitness goals.

Personalised gym programmes and personal trainers

  • A personalised gym programme consists oftailor-made workouts designed specifically to your abilities, needs and goals. While personal training also tailor makes workouts for their clients, you also get the added benefit of one-to-one workouts. Not only does this mean you have someone telling you what to do (so you can’t be lazy) you also gain real-time feedback on your form.

Nail and hair treatments

  • As society becomes seemingly busier and busier, and more people are flexible working, nail and hair treatments are often included in a wellness centre’s offering, saving you time and travel as it’s all under one roof. Whether this is an express manicure, a blow-dry or a trim, having the option to book at your local spa facility is invaluable to lots of their members.

Spa Management services offered by motive8

The gym management teams are ISO9001 accredited and can conduct regular service review meetings to help continuously improve performance. To add to this, motive8 offer a range of resourcing and staffing solutions, ensuring training and recruitment are all accounted for so your facility is left running seamlessly.

Whatever the member’s needs, motive8 has them covered. We offer a wide range of PT services which include one-to-one sessions, group PT sessions and Pre and Post Natal Training. Upon joining, or for new or re-opened facilities, we will always host gym inductions. A motive8 trainer will demonstrate to new users and/or residents how to the use the equipment and develop individual training programmes which ultimately helps take the edge off of first-time nerves.

Offering a wide range of luxurious beauty and holistic treatments is another priority for motive8, ensuring we are staying competitive and providing members with best in class. Additional fitness services incl. injury rehabilitation, swimming lessons and specialised fitness classes.

Finally, wellbeing doesn’t have to stay at home. We also offer bespoke corporate wellbeing programmes for those in the workplace.

“At motive8 we pride ourselves on the Spa Management services we offer. We are market leading in our field and that is down to our dedicated and expert team who all contribute to the smooth management of our facilities. It’s always fulfilling to see that members are having the best spa experience possible.” Ashley Wright,  Head of Gym & Spa Management

For further information about our spa management services please contact us on 020 8481 9700 or info@m8group.co.uk for more information.

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Rob Clarke

DIRECTOR

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Rob has been with motive8 for nearly seven years, having previously held a long-term position at The Hogarth Group’s The Park Club as Facilities Manager and Health & Safety Manager, before transferring to The Weybridge Health Club & Spa as Operations Manager. At motive8, Rob has been a key member of the team as a Gym & Spa Consultant, Pool & Spa Maintenance Manager, and latterly, Head of Operations, before moving onto the company’s board of directors in 2020. 

Rob’s key responsibilities at motive8 involve business development; overseeing the maintenance and management departments; and consulting on a variety of client projects. A values-driven professional, 2021 saw Rob work with the motive8 team to produce a series of social initiatives including the Empowering Performance ambassador programme, supporting athletes to reach their goals; carbon offsetting with Make It Wild; and creating a Wellbeing Committee for employees.

Richard Moon

DIRECTOR

Richard is a leading industry expert in gym and spa maintenance and has been a Director and a co-owner of motive8 since 2016. He was responsible for setting up the maintenance department 15 years ago, starting with just one maintenance contract, to now, over 250 and has supported across multiple different roles throughout the company over this period.

Richard’s key responsibility at motive8 is to head up the maintenance division, which provide service and maintenance contracts for all motive8 equipped facilities to ensure longevity and value for the client. The maintenance department currently services in excess of 250 sites across the UK. Richard and his team work with the client and their onsite teams to provide H&S best practice, daily maintenance checks and aftercare packages.

Richard enjoys working at motive8 and within the leisure industry. Internally, he enjoys the people he works with and being part of a team. Externally, he finds it fulfilling to provide a service to his clients that makes him happy: “I am in a fortunate position that the decisions I make have an impact”.

Sarah Cleland-Smith

DIRECTOR

Sarah has worked in the fitness industry for 17 years and is a co-owner of motive8. She has worked across all areas of the business, predominantly the day to day operations of the Gym and Spa facilities we currently manage on behalf of our clients. She has a key understanding of how design must meet operational requirements, ensuring the client and end user receive the best possible service and ongoing running costs are considered in the design. Her current focus is project management and financials.

Jenny Cromack

DIRECTOR

Jenny is a leading expert in personal training and service delivery, with over 20 years’ experience in the gym and leisure industry.  

A driving force within motive8, Jenny set up motive8 North alongside motive8 Founding Director, Nick Sadler, in 2011, before merging with the wider motive8 brand in 2018.

A key facet of Jenny’s role is to run the motive8 Personal Training studio in Leeds. With extensive experience as a Personal Trainer, Jenny leads motive8’s inductions; working across a range of motive8’s portfolio including unmanned sites and placing a focus on first rate, bespoke service delivery as a key priority.

Jenny has also been instrumental in the development of motive8’s flagship commercial gym in York, Supersonic Fitness, which opened in 2018; as well as working with developers to enhance the functionality of motive8’s own booking system, which is used in both unmanned and manned facilities to manage classes and gym attendance to offer an affordable and effective solution for clients. Jenny brings an informed, progressive approach to business development and innovation for motive8, strengthened by her broad on the ground experience.

Before becoming a Director at motive8 Jenny owned and ran a personal training company for nearly four years, and has previously held positions as Health Club & Spa Manager, working within the Radisson Edwardian for Fitness Express, and Assistant Gym Manager for corporate law firm, Addleshaw Goddard.

A keen duathlete and triathlete who has represented Great Britain for her age group, outside of work Jenny loves spending time with family and friends, alongside her much-loved sports of cycling, swimming and running.

Nick Sadler

Managing Director

Nick Sadler is the Founding Director of motive8 and has worked in the industry for 18 years. He has worked as the lead Gym and Spa consultant on projects across all sectors on a number of prestigious schemes with developers, architects, interior design agencies and managing agents. His expertise and consultancy on projects have ensured that the original design concepts are always met or exceeded whilst maintaining the future operational efficiency of the facility.
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